Digital Delivery Policy

1. What We Deliver

Global Link Private Ltd is an online-only educational provider. All products sold on our platform are digital courses delivered exclusively via our online learning platform. No physical goods, printed materials, or tangible items are shipped at any time.

Upon purchasing a course, you receive:

• Full access to all video lessons and course modules within your purchased course.
• All supplementary digital resources, including worksheets, templates, and downloadable materials included in the course.
• Access to assessments and end-of-course evaluations.
• A digital Certificate of Completion upon successfully finishing all required modules.
• Lifetime access to all future updates made to the course content.

Our current course offerings include:

• English Communication Essentials
• Business Fundamentals
• Digital Productivity Skills
• Personal Development Essentials
• Introduction to Professional Workplace Skills

2. Delivery Method

Course access is delivered entirely online. Upon successful payment, two things happen automatically:

There is no physical dispatch, shipping address, or postal delivery involved in any order placed on this platform.

3. Delivery Timeframe

In the vast majority of cases, access is granted instantly at the point of payment confirmation. The 24-hour window accounts for edge cases such as:

• Temporary delays in email delivery caused by third-party mail servers.
• Rare instances of payment confirmation delays due to bank processing times.
• Scheduled technical maintenance periods on our platform.

If you have not received your access email within 24 hours of payment, please contact us at info@globallinkprivateltd.com before raising any payment dispute, as we will resolve access issues promptly and free of charge.

4. How to Access Your Course

Follow these steps after completing your purchase:

5. Technical Requirements

As all course content is delivered digitally, you will need the following:

6. Email Confirmation & Receipt

Upon successful payment, you will receive two separate emails:

• Payment Receipt: Confirmation of your transaction including the course name, amount paid, date, and a unique order reference number. Please retain this for your records.
• Course Access Email: Your login details, a link to your learner dashboard, and instructions to begin your course.

If you do not receive either email within 24 hours, please check your spam or junk folder first, then contact us at info@globallinkprivateltd.com quoting your full name and the email address used at checkout.

7. Access Issues & Support

We are committed to ensuring you can access your course without difficulty. Contact our support team immediately if:

• You have not received your access email within 24 hours of payment.
• The access link in your email is not working or appears to have expired.
• You are unable to log in to your learner dashboard.
• Your purchased course is not showing in your dashboard after login.
• Video or course content is not loading correctly on your device.

Please do not initiate a payment dispute with your bank before contacting us first. All access issues are resolved promptly and free of charge.

8. Pricing & Taxes

All course prices are displayed in British Pounds Sterling (GBP). Any applicable taxes will be clearly displayed before you complete payment, so you will always know the exact total amount charged before confirming your order.

There are no hidden fees, subscription charges, or recurring payments. All standard course purchases are one-time payments that include lifetime access to the course materials.

9. Payment Processing

All payments are processed securely through our third-party payment processor. We do not store your card details on our systems at any time. Your payment is processed over an encrypted, secure connection.

Upon confirmation by the payment processor, your course access is activated automatically and your access email is dispatched immediately.

10. Contact Us

For any questions regarding this Digital Delivery Policy or your course access, please get in touch:

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